Contact us

Many of the questions we get are similar, so to save you the effort of contacting us we’ve collected the most Frequently Asked Questions.

FAQ

Can I pay on the tour day itself?

No, payment is only accepted by credit card on booking.

What happens if it rains or the weather is bad?

Quite unlikely since Sweden is the second country in Europe with the least rain! Tours will only be canceled when the weather jeopardizes safety. In 95% of the normal bad weather cases the tour conducts anyways. Our guides know many different areas and will accustom the tour so that we avoid bad weather if possible!

What happens if there’s no snow/ice?

When there’s no snow to be seen in Stockholm, 9 out of 10 times there is snow and ice outside of the city, and our guides know just where to find it! Last year’s winter season we haven’t had one skiing or skating excursion that we weren’t able to carry out, and only one hike without snow (the season’s first one). However in the unlikely circumstances that there is not enough ice/snow, we simply work with the circumstances that we have. So instead of an ice skating trip we’d carry out a skiing trip and vice versa. If the snow isn’t deep enough for snowshoeing we do the hike anyways on our hiking boots through the snow and over frozen lakes.

What if I want to do a tour outside of the regular tour days?

Please have a look at the tour schedule! Here is an overview of all scheduled trips. If the schedule doesn’t work out with your planning, please contact us and we can see what we can move around!

Where do we meet and how do I get there?

We meet inside restaurant Organic Green, Rehnsgatan 24, 113 57 Stockholm. It’s a 20 minute walk from the central station, or you can take the green metro line to Rådmansgatan (two stops North of T-centralen, the central metro station). You can easily plan your walk or metro ride by using Google Maps and selecting ‘walking’ or ‘public transport’. The metro times they give are very accurate!

Where is my booking confirmation?

If you booked and you haven’t received a booking confirmation within 15 minutes please go through your spam and unwanted folder. If you can’t find anything here either, please contact us!

If these do not help you, please feel free to contact us for any questions about our tours, bookings,  or any other questions you might have. Also for assistance and advice on hotels, restaurants and what to do in Stockholm we will gladly use our professional network to be of your service!

Our phone hours are Monday to Friday between 10:00 and 16:00. Feel free to send us an email outside of those hours as well. If you send us an email before 12:00 we guarantee a reply the same day.

Contact data:

Phone:        +46 7 69 11 13 44
Also feel free to contact me on WhatsApp!

Mail:             info@thegreentrails.com
You can also reach me on our FaceBook Chat!

Address:

Meeting point:     Restaurant Organic Green, Rehnsgatan 24
Zip code:                113 57 Stockholm

Post address:        Lundagatan 35
Zip code:                117 27 Stockholm

 

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